1. Overview We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help. This Refund and Returns Policy outlines the conditions and procedures for returning items and requesting refunds.

2. Return Eligibility To be eligible for a return, please ensure that:

  • The item was purchased within the last 14 days.
  • The product is unused, undamaged, and in the same condition that you received it.
  • The item is in its original packaging with all protective films, accessories, manuals, and tags intact.
  • You have the receipt or proof of purchase.

Note: Items that show signs of wear, physical damage, or missing components will not be accepted for return.

3. Non-Returnable Items The following items cannot be returned or refunded:

  • Products marked as Final Sale or Clearance items.
  • Items damaged due to misuse, improper handling, or unauthorized modifications.
  • Gift cards.

4. Return Process To initiate a return, follow these steps:

  1. Contact our support team at iqibla2019@gmail.com with your order number and the reason for the return.
  2. Our team will review your request and provide you with return instructions and the return shipping address.
  3. Pack the item securely in its original packaging and send it to the provided address using a trackable shipping service.

Note: Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect.

5. Exchanges We only replace items if they are defective, damaged upon delivery, or incorrect. If you need to exchange an item for the same model, please email us directly at iqibla2019@gmail.com.

6. Refunds & Processing Time Once your return is received and inspected:

  • We will send you an email to notify you that we have received your returned item.
  • We will inform you of the approval or rejection of your refund based on the item’s condition.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 10 business days.

7. Late or Missing Refunds If you haven’t received a refund yet:

  • Check your bank account or credit card statement again.
  • Contact your payment provider or bank, as processing times can vary before a refund is officially posted.
  • If you have completed these steps and still have not received your refund, please reach out to us at iqibla2019@gmail.com.

8. Contact Us For any questions regarding returns, refunds, or exchanges, please contact our support team:

  • Email: iqibla2019@gmail.com